What a great article, Carol! And it's very true that what works on the internet is exactly what works in person.One of the things that helps me very much is to understand that negative feedback comes from that person's subjective experience and is the truth for them, even though it may blindside you. So when you get feedback from anyone, they're teaching you something that you didn't know yet ~ and knowing that takes the sting out of it for me and my clients. It makes it so much easier to say, "thank you" and stay in the conversation to discover what you missed.Anonymous feedback online is one thing, yet for a person to give "negative" feedback to you personally takes courage. Feedback given to you what's not working between you is an indicator that the relationship is important to them; it's an effort to address the disconnects and get things back on track. Remembering this is another way I've found to stay steady in the face of surprising negative feedback. And finally, giving feedback is a powerful relationship skill. When most people hear the word feedback, they assume it's negative. Positive feedback is just as powerful a relationship skill and it's something that often gets missed. When you make it a point to give both kinds of feedback on a regular basis, you may find it so much easier to hear feedback of any kind - you've discovered that it's just part of engaging in the dance of relationship.