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Business Unplugged™
This blog features Carol Roth's tough love on business and entrepreneurship, as well as insights from Carol's community of contributors.

Do You Set the Right Expectations with Customers?

Written By: Catherine Morgan | No Comments

This short video on Bank of America’s Small Business Community is a great reminder by Carol of what *not* to do. You can watch “The Art of Managing Customer Relationships” here.

It’s a one-two punch about why you should to manage existing customers’ expectations. Sometimes you just need some straight talk from Carol.

PS – I loved that Carol tackled the thing we all hate the most as customers. Seriously, watch this short video.

Article written by
Catherine Morgan is the editor of Business Unplugged ™, an engaging speaker, and the founder of Point A to Point B Transitions Inc., a virtual provider of coaching services to individuals who are in business or career transition. Catherine is the author of the eBook Re-Launch You: Discovering Your Point B and Embracing Possibility. An experienced independent consultant and former employee of three of the former Big Five consulting firms, Catherine combines strategy development with accountability coaching. Her productivity tips and career transition advice have been featured on WGN AM 720 and WIND AM 560 The Answer in Chicago, and on WCHE AM 1520 in the Philadelphia area. Catherine speaks frequently on topics related to productivity, career transition, small business, and entrepreneurship. She doesn’t take herself seriously, but takes her subject matter very seriously.