”Small business owners and their direct reports clearly need above-average intelligence to know how things work — from understanding the numbers to knowing every phase involved in getting their products or services to customers. Whether that knowledge comes from a MBA or experiential knowledge, a good Intelligence Quotient (IQ) is pretty much essential.
Still, facts and figures are only part of small business operation. An understanding of how customers and employees think and behave is just as important. This is known as an Emotions Quotient (EQ). For some people, it is a natural talent, so hiring a mix of high-IQ and high-EQ people provides a definite leg up in maintaining and growing your company.
You can also develop your own EQ by taking a course or even by searching “how to develop EQ” online. If you can’t differentiate between what people say and what they really mean, if people scratch their heads when you talk to them or if you have no clue about body language, you probably should consider developing a better EQ.
If you think you can’t afford the time to learn, maybe the following four EQ benefits will compel you to reconsider your position.
1. It’s a personalized motivator
Your small business benefits when your workers stretch beyond their defined jobs. It certainly helps when they can pitch in during rush seasons; but, just as important, many employees will stay longer when they have regular opportunities to learn and grow.
EQ helps you predict how much or what type of work each employee can handle. Challenging them beyond their current job descriptions can be a double-edged sword. Where one employee will become frustrated and angry, another will jump right in and get involved. When you instinctively know that frequent challenging task assignments make each work day more exciting for a specific employee, you can expect that person to stick around longer.
2. It helps in targeting work assignments
During the job interview, the resume provides discussion points about areas of experience and the discussion reveals whether that experience qualifies the person to perform a certain job at your company. With a well-honed EQ, however, you have a better opportunity to determine if your job opening and the applicant are really a good fit.”
Catherine Morgan is the editor of Business Unplugged ™, an engaging speaker, and the founder of Point A to Point B Transitions Inc., a virtual provider of coaching services to individuals who are in business or career transition. Catherine is the author of the eBook Re-Launch You: Discovering Your Point B and Embracing Possibility. An experienced independent consultant and former employee of three of the former Big Five consulting firms, Catherine combines strategy development with accountability coaching. Her productivity tips and career transition advice have been featured on WGN AM 720 and WIND AM 560 The Answer in Chicago, and on WCHE AM 1520 in the Philadelphia area. Catherine speaks frequently on topics related to productivity, career transition, small business, and entrepreneurship. She doesn’t take herself seriously, but takes her subject matter very seriously.