http://www.carolroth.com/blog/open-letter-to-a-client/ Just another WordPress weblog Fri, 17 May 2013 17:14:28 +0000 hourly 1 http://wordpress.org/?v=3.5.1 http://www.carolroth.com/blog/open-letter-to-a-client/comment-page-1/#comment-128001 SteveWoodruff Mon, 03 Dec 2012 16:16:21 +0000 http://www.carolroth.com/?p=773328#comment-128001 And, in related blog posts: How to get rid of bad clients – http://www.entrepreneur.com/article/224725 (by @redheadwriting)

]]> http://www.carolroth.com/blog/open-letter-to-a-client/comment-page-1/#comment-128000 prosperitygal Mon, 03 Dec 2012 15:08:39 +0000 http://www.carolroth.com/?p=773328#comment-128000 Yes, we are on the same team is  my company’s mantra and then we set things up so that is evident in each meeting, project and campaign.
 
As to the “the demeaning tone” I learned to ask “what that is about” in that moment.  Saying things like “I am hearing ______ and think it is possible you are stressed about _______.  Tell me where this is coming from so I can truly help?”
 
Yes they are human too and might just have succumbed to stress in the moment.  When you handle it with grace and straight forwardness, it allows you both to address right there.
 
If they continue, they are fired.  Life is too short to deal with meanness and disrespect.

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