Carol Roth Blog
This blog features Carol Roth's tough love on business and entrepreneurship, as well as insights from Carol's community of contributors.

Customer Service and the Weary Traveler

My recent trip to and from my Vassar College reunion in upstate New York necessarily involved multiple service and transportation providers. There were some surprising wins and some unexpected fails in my customer experience. Carol recently wrote a post about the one thing that you should […] Read More

Phone Selling Skills 101

When I got into sales, email did not exist, so the formula was simple – develop outstanding phone skills or fail. Today, salespeople avoid phone calls like the plague, so when they are forced to use the phone, they’re likely to do more damage than good […] Read More

The One Thing that You Should Tell Every Employee

If you want your business to be successful, tell every employee this one thing: “Your number one job description is to provide outstanding service to the customer.” How many times have you been in a grocery store where you are obstructed from pulling an item from […] Read More

Tips for Becoming a Respected Business Industry Expert

Being viewed as the “go-to” expert in your industry or field is so important for gaining the respect and trust that is needed for a successful business. But, how do you become that go-to expert? Well, I have reached out to the contributor network of […] Read More

Why No One Reads Your Blog

Many articles on small business success tell you to “connect with your customers” – and in particular, to write blogs. So you write a bunch, post them on your website, and hear nothing but crickets. Why is that? I am guessing that it is because you’ve […] Read More

Innovation and Managing Client Expectations During Change

We all have things we like a certain way. Part of running a successful business depends on meeting that expectation. For instance, I know from experience that if I walk into a Five Guys restaurant in North Dakota, it matches my experience at my local Five […] Read More

Don’t Let Pricing Become a Pitfall

Many small business owners and solopreneurs (especially those in professional services) have trouble figuring out how much to charge their clients. It’s brain – and nerve – wracking, particularly when you’re starting out in business. Pricing mistakes can trip up the most talented and skilled small […] Read More

A Candid Letter to Future Entrepreneurs

I lost a friend in 2011. It happened while I was on a hiatus from the life I had built for 18 years in Milwaukee, Wisconsin. The year I temporarily moved away to write a book. The year I stopped making coaching a hobby. It was […] Read More

3 Ways to Connect with New Customers

So, you’ve started a business- your website has launched, your products and services are ready to go and the sign in your window now reads “OPEN”. But after you’ve done all of the legwork to get your business up and running, how do you find the […] Read More

Gone Fishing – Memorial Day 2014

Here at Business Unplugged we are going to…wait for it…unplug. And please make sure you do too – at least for a little while. It is so important to take time away from your business and recharge. We’ll be back on Wednesday, May 28. Read More
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