As entrepreneurs and business owners (that often have a shortage of cash lying around!), there is a real temptation to try and do everything by yourself. But in order for your business to truly be successful, you need to work on your business, not in it. Read More

As someone who spent much of his career managing customer contact centers, you might be surprised to learn the real reason for most bad service. It isn’t rudeness. It isn’t indifference. It is FEAR. People worry about twisting helplessly in the wind if a customer goes Read More

The biggest lesson that I have seen on how to increase sales comes from my cleaning service. It’s a time tested secret for increasing sales. It is…asking for it. Here’s what I mean. My cleaning services have never been on regular schedules because I can’t keep Read More

Enough is enough, wouldn’t you say? You are busy working the business to make it successful; however, missing out on the signs that can and will stop you in your tracks. You are jumping from one opportunity to the next, in order to ride the current Read More

Distractions are piling up at an alarming rate, making it more difficult to be productive during the work day.  Here are three simple things that you can do to find more time in your business day and get more accomplished. Don’t go online for the first Read More

When you join a service that allows you to post content like YouTube or SlideShare, they send you weekly e-mails with statistics, including how many views. Mostly you probably ignore these, but sometimes they can make you fall off your chair. That happened to me twice Read More

In order to grow your business and achieve your goals, you have to streamline your activities and focus your efforts. What does this look like on a practical level? Learn to Say “No.” It means that you’re going to have to say “no” to any nonessential Read More

There’s a legend about the billionaire purveyor of Beanie Babies, Ty Warner, that early on in his career, he rented a Rolls Royce when he went on sales calls so that he would appear to be successful. The perception of success often begets success.  So, how Read More

Having assisted small, medium and large organizations on marketing projects for a number of years, I’ve watched the same mistakes occur over and over. To be sure, marketing is an inexact science, but if you avoid these errors, your chances of success increase dramatically. Unwillingness to Read More

How do you overcome a fear? This is a loaded question. It ties together both of my “day jobs” of being a small business owner and a psychotherapist. And I hope the answer will change the way you look at your small business. In my experience, Read More