Carol Roth Blog
This blog features Carol Roth's tough love on business and entrepreneurship, as well as insights from Carol's community of contributors.

In the Bay Area, Even the Laundromats Embrace Technology

It’s fairly well accepted that the Bay Area, with Silicon Valley and hordes of tech-savvy professionals, is the one of the most tech-savvy places in the country. And that means that even the small businesses- including ones that you would not normally think of as tech-friendly, […] Read More

3 Case Studies to Improve Your Customer Service

In the last few weeks, I have had three different customer service experiences: One delighted me, one disturbed me, and one disappointed me. Let’s learn from each of them. First Case Study – Striving to Delight While purchasing an item from a big box retailer, I […] Read More

The Best Social Media Tips, Tricks and Hacks

In this day and age, businesses must embrace social media. But, knowing how to use social media efficiently, grab attention and convert followers to customers can be a real challenge. So with that in mind, the fabulous contributor network of business owners, experts, advisors and […] Read More

Small Business Lessons from Football? Absolutely!

Carol recently tweeted a warning to followers that she posts about the NFL – a lot. Here at Business Unplugged, you might say that TGIF could stand for “Thank goodness it’s football season!” Carol’s most recent post on is titled “Score a Touchdown in Customer […] Read More

What a Tightrope Walker Can Teach Your Business

The title of this post makes an important point. Many people feel that starting a small business is a lot like being a performer going out on a tightrope. And they are absolutely correct. But not for the reason they might think. Both groups of people […] Read More

Committees: What Not to Do If You Want Productive Ones

During a recent business meeting, I heard a phrase that always makes me cringe: “I think we should form a committee.” What followed that statement confirmed all the reasons I dislike committees. Who should chair the committee? Who should be on the committee? When should the […] Read More

Is Perfectionism Your Fatal Flaw?

This small-business management post sings the praises of making mistakes, duplicating efforts, rushing to judgment, going off half-cocked, and all other forms of organizational disorganization. Why would I do such a thing? Because too many promising businesses fail by going to the other extreme, by being […] Read More

I Stream, You Stream, We All Stream Live Streams!

Should I Blab?  Set up a Periscope?  What about Meerkat?  It seems as if a new live video streaming platform is popping up every day, and savvy small business owners are falling all over themselves in a mad rush to conquer the next social media tool. […] Read More

Small Business Lessons from Karaoke

Sooner or later you will end up at an event or bar with friends or colleagues who want to sing karaoke. Resistance is futile. Maybe you enjoy showing off your inner rock star. Or maybe you pick the shortest, easiest song that is more like talking […] Read More

Labor Day Weekend 2015

Where did the summer go? That’s the question that many of us are asking ourselves. Kids are going back to school, and entrepreneurs are planning what they want to accomplish before the end of the year. As we head into this final stretch, don’t forget to […] Read More
  • Subscribe to Blog
  • Search