Archive for March, 2010

Lessons Learned By Entrepreneurs (Since Hindsight is 20/20)

Insights into the Biggest Myths and Misconceptions About Entrepreneurship from Those Who Have Been There

Entrepreneurs usually go into business wearing some lovely rose-colored glasses, only to learn that there are a whole host of myths and misconceptions about owning your own business. I asked a variety of entrepreneurs what was the one thing that they wish that somebody had told them about business ownership before they started their companies. Below are the biggest business myths and misconceptions, straight from their mouths, that could have reshaped their entrepreneurial journeys.



1. It Is Freaking Hard!

Hindsight In Entrepreneurship: I never appreciated how hard entrepreneurship is. I read so many success stories prior to becoming an entrepreneur myself that I thought it was easy. At least it seemed easy. Part of me wishes someone told me how hard entrepreneurship was before I got into it. Another part of me is grateful for not having known, because I might have never tried.
Thanks to: Mike Michalowicz of The Toilet Paper Entrepreneur.

2. Flying With Clipped Wings

Hindsight In Entrepreneurship: Under capitalization can be a constant barrier even to the most noble goals in business. It affects many areas of the business from a competitive standpoint – speed to get to market with new and innovative products would be one good example. Other examples would be marketing restraints and the limitations on hiring the best and most high performing people.
Thanks to: David Reiss of Applied Systems Technology, Inc..

3. It's Going To Take A Lot More

Hindsight In Entrepreneurship: I did not realize prior to founding that "it was going to take a whole lot more". From money to time, every entrepreneur underestimates how much it really is going to take to become successful. No matter how well you estimate your costs; there will be a host of extra costs that you failed to take into consideration. Plus, you will spend more time working on your business than with anything else.
Thanks to: Taqwa Aquil of TAQWA IMAN.

4. Client Selection

Hindsight In Entrepreneurship: I learned that I at times must fire clients who don't deliver on their promises so that we can overdeliver on ours.
Thanks to: DeAnne Merey of D M Public Relations.

5. Bootcamp/Training Junkie

Hindsight In Entrepreneurship: I wished someone had told me not to fall in the trap of becoming a "getting trained" junkie - attending all training seminars, bootcamps, buying DVD/CD training programs - and spending time on constantly getting better; INSTEAD, make sure to spend at least 8O% of my time on income-generating activities.
Thanks to: E.G. Sebastian of E.G. Performance Solutions.

6. Going It Alone?

Hindsight In Entrepreneurship: The one thing I wish I knew when I first started my business was that I didn't have to do it all alone. Operating on shoestring (and a broken one at that), I originally did have to do everything myself. The thrift that made it possible for me to survive and then thrive in the beginning however quickly became a hindrance when I delayed hiring people who could do any number of specific tasks easier, cheaper and far better than I could.
Thanks to: Barry Maher of Barry Maher & Associates.

7. What I Didn't Know

Hindsight In Entrepreneurship: I didn't realize how much TIME you have to expend when you own your own business. When launching a business it can be 24/7 when you're in startup mode; and continues if you're a solopreneur. Not to complain; I love having my own company. But you have to LOVE what you're doing as an entrepreneur. If you don't, it may be better to stay in a job you like! Before jumping into entrepreneurship, know that you will be putting in long, hard hours - so love what you're doing!
Thanks to: Lizzy Shaw of Lizzy Shaw Public Relations.

8. Religious/Political Beliefs?

Hindsight In Entrepreneurship: It is critical to know your potential business partners' religious and political beliefs as it can be a potentially disastrous combination. What if your partner wants to shut your business down one day a week or to observe a holiday? What if they want to use the business as a platform to promote their personal political views? You don't need to be completely alike, but make sure you understand the differences upfront so you minimize the chance for any surprises or misunderstandings.
Thanks to: Shane Bridges of ListingTank.com.

9. No Pay If The Phone No Ring

Hindsight In Entrepreneurship: Having owned four different businesses, it took a while and several business to reason out why I needed a bigger (meaning longer period of time) reserve of money to cover marketing and advertising expenses. The pay back on marketing and advertising is good, but there is a time lag between an ad or web site change and your first sale resulting from these changes. You can't pay the phone bill if the phone doesn't ring.
Thanks to: Peter Zawistowski.

10. Don't Bet Over Your Head

Hindsight In Entrepreneurship: I am a CPA and have seen many entrepreneurs fail and succeed. For those who failed, the biggest thing they should have focused on is "how much money are they prepared to lose" BEFORE they started. If they gave that thought time and consideration, they would have saved thousands of dollars as they poured and lost good money after bad.
Thanks to: Brian Greenberg of Brian Greenberg & Assocs, LLC CPAs.

11. Understand Your True Value

Hindsight In Entrepreneurship: I wish someone would have convinced me my time, effort,energy and knowledge were unique commodities and very valuable. In order to attract business, I undercharged for my services, which was a significant mistake. It's much easier to lower prices than to raise them.

Thanks to: Tammy Brackett of Moonstruck Promotions.

12. Entrepreneurial Hindsight

Hindsight In Entrepreneurship: Things nobody told me before I became a professional services entrepreneur:

Nobody pays in 30 days. The cash / credit cushion you've got is not enough.

There's never a "cigar moment" to relax. There's always a crisis: project quality, new business, cash flow, militant subs...

You don't know your business partner(s) until you're in this foxhole together.

"Working for yourself" is a fantasy. You work for clients, subs, vendors, the taxman, and the brand/business itself, in that order.
Thanks to: Tom Farmer of Solid State Information Design.

13. Entrepreneurialism As Therapy

Hindsight In Entrepreneurship: When starting my business, I wish someone would have told me that my "stuff" would come up along the way. Along with branding, marketing, networking, etc., I faced (and continue to face) every fear and insecurity lurking deep inside me, waiting for an opportune moment spill out in the form of lack of confidence, fear of taking bold action, and a paralyzing fear of failure. What a surprise! But now I have grown as a person, enjoy a great business, and saved big bucks with the local therapist.
Thanks to: Kendra Brodin of Kendra Brodin Companies LLC.

14. Gut Instincts Rule!

Hindsight In Entrepreneurship: Never give up control of you brand even if you have to grow slower. It's much harder to grab it back later. That equity is priceless! Also, no matter what experts might tell you is best or new client's pie in the sky big money promises...at the end of the day go with your gut instinct. If something feels off don't do it. Not enough credence is given to one's own intuition!
Thanks to: Craig Wolfe of CelebriDucks.

15. C Corp? S Corp? LLC?

Hindsight In Entrepreneurship: The one thing I wish somebody had told me about business ownership before I started Loyalty Factor (a consulting and training firm focused on increasing corporate profitability by providing individually tailored consulting and training services that enhance employee, customer and brand loyalty) is the various differences between C Corp, S Corp and LLC and the advantages and disadvantages of each.

Thanks to: Dianne Durkin of Loyalty Factor, LLC.

16. There Are No Guarantees

Hindsight In Entrepreneurship: Myth: "Provide a great service at a good value, market it well, and they will come." I spent 6 years learning my industry before launching out on my own, did an extensive competitive pricing analysis, and implemented great customer service and a remarkable marketing plan. However, I've still had to scrape and scramble to make ends meet in this economy. You can have your ducks in a row, but you'll still have to think on your feet to stay afloat when things outside of your control go a bit wacky.
Thanks to: Amber O'Neal of Healthy Lifestyle Expert.

17. Most Gurus Can't Teach

Hindsight In Entrepreneurship: Now, after 5 years online - starting with NO tech ability and no background in marketing or sales -- we produce our "Bridging Heart and Marketing" conferences, and are the proud authors of #1 bestseller The Heart of Marketing - Love Your Customers and They Will Love You Back.

We wish we'd known at the start that lots of people will take your money promising to show you the way - AND VERY FEW are skilled enough to help you know the way that's right for you AND show you how to do it!
Thanks to: Judith Sherven, PhD Jim Sniechowski, PhD of Soft Sell Marketing, Inc.

18. Location, Location And Zoning

Hindsight In Entrepreneurship: Location is key to retail success. Too bad no one shared a tip to beware of zoning issues during an election year. As the owner of a unique ladies boutique, we chose the second shop based on an area that we thought we would have little to no opposition. But due to the local commissioners up for re-election, Sassy became an issue. Eight days open, nine months closed, and a battle in court during that time. We did win our case and re-opened in the same strip mall. Great shop mediocre location.
Thanks to: Vanessa Fuchs of Sassy Sensations.

19. I Still Love You

Hindsight In Entrepreneurship: Friends/family may not be as enthused or supportive as you'd hope. They may not buy your service or product or promote it. It's not that they don't care. They just may not quite GET that at the beginning every little bit of support feels huge.
Thanks to: Barbara Hranilovich of BARBCO.

20. Gotta Fan Those Flames!

Hindsight In Entrepreneurship: The one big thing I wish someone had told me before I began textSAT is how much time and energy I would need to devote to marketing. I wish I had known that offering an outstanding service at a reasonable price to a hungry audience would not be enough to fan the flames. I had to stop being an academic purest and focus on getting the word out! Knowing this ahead of time would have braced and prepared me for the magnitude of the marketing effort required for success.
Thanks to: Sue Wilkowski of textSAT.

21. You Get What You Inspect...

Hindsight In Entrepreneurship: "You get what you inspect, not what you expect." 20 years ago, a friend & I launched a start-up. My friend was in charge of product liability insurance and got a quote from an insurance firm. Relying on his quote, I invested $30k in manufacturing dies and an initial run. Months later I learned the real cost was 50 times what he was quoted, and found out that he got the "quote" at a family barbecue, over a hamburger! I was completely out of money and had to shut down the company - losing $30k!
Thanks to: Dave Sears of YouFloral.com.

22. Collect And You Will Receive

Hindsight In Entrepreneurship: I love what I do. In fact, sitting all day dreaming and writing about skateboarding is probably the best job I could have ever hoped for. I don't just love what I do, I thrive on it. About the only time my job ever feels like work is when I have to collect on accounts that take a long time to pay. So, perhaps it's not so much hindsight as it is a simple truth:

you sell your product or service twice...first when people buy it..and then second when it comes time to collect.

Thanks to: Michael Brooke of Concrete Wave Magazine.

23. Delegating Successful Actions

Hindsight In Entrepreneurship: Running a construction company for 13 years has taught me many lessons, but two stand out as the most significant.#1-DELEGATE!!! From the very beginning get a bookkeeper/accountant. Knowing your financial status at all times is crucial. YOU MUST keep in CONSTANT communication with them and KNOW what's in, out and pending.
#2- Successful Entrepreneurs hold NO ASSETS in their personal name. Protect yourself through a corporation and keep personal-PERSONAL!
Thanks to: Sadie Allie.

24. Know Your Most Remarkable Idea

Hindsight In Entrepreneurship: Understand where you are most remarkable. Too many businesses communicate too many offerings to their potential customers. These customers then become confused and do not remember what you want them to know.

When you are planning your marketing efforts, be sure to know what you are most passionate doing and where you are most remarkable. Once you know that, then you can highlight that point in your written materials and your networking.
Thanks to: Dallon Christensen of FirstStep Concepts.

25. Invest In Top Talent

Hindsight In Entrepreneurship: My first start-up had all the makings of the next great company, but did not have an owner (me) that understood the recipe for start-up success. With my new company forecasted to achieve $10 million in 2010, I obviously learned what most benefits clients: Give yourself an edge by getting the best people. Big firms get a pass on depth of talent as they can fall back on name recognition. Small and midsize companies do not. Hire top talent and you will succeed.
Thanks to: Brad Shepard of Innovar Partners.

26. Seek Wise Counsel And Use It

Hindsight In Entrepreneurship: When I opened my first business it was an independent restaurant with 120 seats, full bar and full service menu. I took some advice from the SBA and met with a retired restaurant owner through S.C.O.R.E. The mistake I made was not continuing this relationship and utilizing this assistance weekly or at least monthly. Owning a business requires many moving parts and lots of fires and landmines. When you have someone to help guide you, your mistakes will be smaller and farther apart.
Thanks to: Christopher Kilcullen of America's Got Product.

27. Myth: Go Big Or Go Home!

Hindsight In Entrepreneurship: I wanted my first business (now defunct) to appear professional right from the start. I invested thousands in web, graphic, and product design. But doing so put me too deep in the project to make changes as I learned more about what customers wanted. Had I started small, I could have been more flexible and grown the business incrementally. I recently launched a new business with minimal investment. Doing so has allowed me to be adaptive to customer response. Already I'm pleasantly surprised.
Thanks to: Shelley Hunter of Gift Card Girlfriend.

28. It Takes Money To Make Money!

Hindsight In Entrepreneurship: No matter how good an idea, unique a product, great your sales skills, you must be adequately financed! Whether using savings, credit cards, investments, or loans, plan your adventure. You need at least 2 years of expenses set aside as the business grows. To be safe, double that amount,there will always be the unexpected. A well financed business can become a successful business, but a badly financed one is more likely to become a doomed one.
Thanks to: Regina McRae of Grandma's Secrets.

29. You Get What You Pay For

Hindsight In Entrepreneurship: The biggest business truth that I learned is trade-outs are never mutually beneficial. I have been approached numerous times to provide public relations services in exchange for Website updates, SEO, consulting, products, you name it. Early in my journey of owning my business, I knew it was important to get our name out. However, after trying trade-outs a couple of times, I vowed to never to do it again. The old adage of “you get what you pay for” rings so true in the context of trade-outs.
Thanks to: Caroline Callaway of Bolt Public Relations.

30. Entrepreneurial Ignorance

Hindsight In Entrepreneurship: It's true for me & I've heard it from other "E's". If they knew what they would have to go through to successfully reach the running phase of their startup they would have never done it. That's not an endorsement to jump in blind, but a great amount of following your gut will be a constant as an entrepreneur. Being an "E" can be the greatest experience of your life, but failing to prepare and putting forth the required effort can make it the most miserable experience. Go for it - and good luck!
Thanks to: Jeff Weber of I.D.E.A. to Exit.

31. Build It On Your Own

Hindsight In Entrepreneurship: I wish I had known prior to becoming an entrepreneur that when you allow someone to help you in the start up phase, they have a sense of ownership and feel like you owe them something for their financial assistance. I would have rather taken baby steps and built my firm on my own rather than allowing my boyfriend at the time to finance the start up and when we broke up, I had to start all over from scratch.
Thanks to: Crystal Tatum of Crystal Clear Communications.

32. The Rules Of Accounts Payable

Hindsight In Entrepreneurship: You may think you set the payment process, but if you have multiple types of clients -- non-profits, county governments, school districts, corporations, etc -- all have different accounts payable processes. You have to learn how and when they pay. Want to work with that non-profit? Be prepared for the fact that they only cut checks every other Friday. Want to sign the local school district? Be prepared for their vendor vetting process that could add three weeks to the invoice payment cycle.
Thanks to: Nadine Owens Burton of Owens Burton Consulting.

33. Fantasy Revenue Projections

Hindsight In Entrepreneurship: From personal experience and from what I've seen from clients of my law practice, entrepreneurs are frequently over optimistic about their projected financials. I projected revenues for the first year of my business that, eight years later, I still haven't hit.
Thanks to: Stephen Furnari of Furnari Scher LLP.


I hope that these valuable insights from real entrepreneurs can help shape your journey. Many thanks to all of the entrepreneurs who generously shared their insights!

Tuesday, March 30th, 2010
Posted in Business Strategy | 13 Comments »

EIS Outakes: Barry Moltz Interviews Me (Carol Roth, if you don’t know whose blog you are on)

See What Happens When My Interview Guest Takes Over-OY!

I had the pleasure of interviewing “recovering entrepre-holic”, small business author and speaker Barry Moltz for my Entrepreneurship Interview Series recently and since we had a video camera and a few extra minutes, he decided to spontaneously take over and interview me on a variety of topics, including: 

  • If you should start a business after losing your job;
  • If it is harder for women to be successful as entrepreneurs;
  • Where to go to raise capital;
  • How to build value for an exit and when to sell your business;
  • And even my four-question lightning round! 


Here’s the video- beware, strong language from me (surprise, surprise) near the end of the video, so if you are offended by cursing, turn it off when you get to the part about the motivational quote…

Monday, March 29th, 2010
Posted in Business Strategy | 2 Comments »

Guest Blog-a-Palooza

I have had the good fortune to write guest posts for a number of fantastic blogs recently. I wanted to make sure that you were able to both see the pieces that may provide insights for your business and also check out the other great information on these blogs:

Crain’s Chicago Business Enterprise City

6 Things to Do Today to Prep Your Biz for Sale

Unintentional Entrepreneur

Is Your Ego Too Involved in Your Business?

Liz Strauss’ Successful Blog

Have the BIG Idea for the Next Twitter? What’s that Worth?

Becky McCray’s Small Biz Survival

Why no screening process for entrepreneurship?

Thursday, March 25th, 2010
Posted in Business Strategy | 1 Comment »

The Truth About Social Media: Carol Roth Interviews Shama Kabani

From The CarolRoth.com Entrepreneurship Interview Series

Seeing that social media is the topic du jour for business, it was the perfect opportunity for me to talk with Shama Kabani.  Named by Business Week as one of The Top 25 Under 25 Entrepreneurs in North America, Shama is the President of the Marketing Zen Group and also, the author of The Zen of Social Media Marketing.  She is a dynamic young thought leader who you will be hearing a lot from in the years to come. 

Shama and I cover a number of social media topics in this half hour, including:

  -What the biggest myth about social media is;

  -The biggest mistake that companies make in regards to social media strategies;

  -How to find social media strategies appropriate to your business;

  -What you should do before you hire a social media “expert” for your business and more;

You can listen to the player below (it may not show for some of you) or click here to download or stream the MP3 file.

You can connect with Shama via her website at www.shama.tv and www.marketingzen.com.   Feel free to leave comments here as well and I will pass them on to Shama.

If you are not already on my mailing list, fill out the form below to be alerted when I post future interviews (we have an amazing slate of interviews coming up) and to get free extra CarolRoth.com Entrepreneurship Interview Notes, only available to my mailing list.  And don’t worry, I only send out newsletters when there is something major to inform you about. 

Sign up now to get your free Entrepreneurship Interview Notes from Carol on her conversation with Shama Kabani and other thought leaders:

Tuesday, March 23rd, 2010
Posted in Business Strategy | 1 Comment »

In Business, Purpose and Profits are Complementary

Even if “the Benjamins” aren’t your main motivator, they can help you achieve whatever is…

One of the trends that continues to pop up in my discussions with entrepreneurs is that they are motivated by something other than profits.  The good news is that you can still be motivated by meaning or purpose and think big.

I spoke with an entrepreneur recently who had a very valuable service offering to help people save time.  Quite a purpose, as most of us could use a lot more of that!  She wasn’t motivated by profits, she just wanted to help people and earn a living.  “Good”, I told her, “by growing your company and training others to deliver your service, you can help an exponentially larger number of people.  And if you don’t care about the extra money coming in from that, you can bonus your staff, give it to charity or burn it.”

If you are really motivated by a higher purpose, then generating increased profits can help you achieve that goal.  You don’t personally have to keep all of the profits (unless you have equity investors that say you do); you can choose to do whatever you want with the profits at the end of the day, but stay focused on having a cash-generating business model to supercharge your purpose. 

Tuesday, March 16th, 2010
Posted in Business Strategy, Homepage | No Comments »

BAM! CUSTOMER SERVICE: Carol Roth Interviews Barry Moltz on Video!

From The CarolRoth.com Entrepreneurship Interview Series

I thought we would shake things up a bit for this interview with “recovering entrepre-holic”, small business author and speaker Barry Moltz.  Having started three companies and advised many more, Barry brings unique depth and breadth with his small business insights.  You may know Barry from his blogs at Crain’s Chicago Business, his books including Bounce! and BAM!- Bust A Myth- Delivering Customer Service in a Self Service World, his Business Insanity radio show or the various other venues that he is active in. 

In addition to getting me to do a couple of really bad impressions from movies, Barry talks with me about customer service, including:

  -What customer service means in today’s business environment;

  -Which companies are getting customer service right and why;

  -Some of the most common customer service myths;

  -How you can create a culture of customer service;

  -Plus, the biggest mistake that entrepreneurs make and more


You can view the video below.

You can connect with Barry via his website at http://www.BarryMoltz.com.  Feel free to leave comments here as well and I will pass them on to Barry.

If you are not already on my mailing list, fill out the form below to be alerted when I post future interviews (we have an amazing slate of interviews coming up) and to get free extra CarolRoth.com Entrepreneurship Interview Notes, only available to my mailing list.  And don’t worry, I only send out newsletters when there is something major to inform you about. 

Sign up now to get your free Entrepreneurship Interview Notes from Carol on her conversation with Barry Moltz and other thought leaders:


Tuesday, March 9th, 2010
Posted in Business Strategy, Customer Service | No Comments »