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Business Unplugged™
This blog features Carol Roth's tough love on business and entrepreneurship, as well as insights from Carol's community of contributors.

Empowering Employees: One Way to Excel at Customer Service

Written By: Britt Raybould
Should we do more to empower the people who work for us? I thought a lot about this...

Get What You Need: Practice Your Ask

Written By: Britt Raybould
You know those moments when you make a split decision in seconds? I made one a few weeks...

Just Because We Can, Should We?

Written By: Britt Raybould
We take for granted the things we can do today that were much harder to do even a...

Small Irritations Add Up for Customers: Lessons from the TSA

Written By: Britt Raybould
“You need to remove your computer and liquids from your suitcase.” I stopped short at the X-ray machine...

Permission Marketing: The Cookie Bait and Switch

Written By: Britt Raybould
I love the Girl Scouts. More accurately, I love those beautiful boxes of cookies that make an appearance...

Productivity: Spend More Time Doing, Not Reacting

Written By: Britt Raybould
I think of Sundays as my last day of the week. I know, I know. It’s technically the...

Opting Out: Sometimes It’s Good for Everyone

Written By: Britt Raybould
In the span of about six weeks, I read two, similar emails. The first email was more a...

Committees: What Not to Do If You Want Productive Ones

Written By: Britt Raybould
During a recent business meeting, I heard a phrase that always makes me cringe: “I think we should...

Regulations and the Small Business Owner

Written By: Britt Raybould
“Do you live in the county?” I stopped short at the question. After many attempts, I’d found a...

How to Give Your Goals Priority

Written By: Britt Raybould
A few weeks ago, I failed. It was a quiet failure, but a real one nonetheless. I set...