From The CarolRoth.com Entrepreneurship Interview Series

I thought we would shake things up a bit for this interview with “recovering entrepre-holic”, small business author and speaker Barry Moltz.  Having started three companies and advised many more, Barry brings unique depth and breadth with his small business insights.  You may know Barry from his blogs at Crain’s Chicago Business, his books including Bounce! and BAM!- Bust A Myth- Delivering Customer Service in a Self Service World, his Business Insanity radio show or the various other venues that he is active in. 

In addition to getting me to do a couple of really bad impressions from movies, Barry talks with me about customer service, including:

  -What customer service means in today’s business environment;

  -Which companies are getting customer service right and why;

  -Some of the most common customer service myths;

  -How you can create a culture of customer service;

  -Plus, the biggest mistake that entrepreneurs make and more


You can view the video below.

 

You can connect with Barry via his website at http://www.BarryMoltz.com.  Feel free to leave comments here as well and I will pass them on to Barry.

If you are not already on my mailing list, fill out the form below to be alerted when I post future interviews (we have an amazing slate of interviews coming up) and to get free extra CarolRoth.com Entrepreneurship Interview Notes, only available to my mailing list.  And don’t worry, I only send out newsletters when there is something major to inform you about. 

Sign up now to get your free Entrepreneurship Interview Notes from Carol on her conversation with Barry Moltz and other thought leaders: