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Business Unplugged™
This blog features Carol Roth's tough love on business and entrepreneurship, as well as insights from Carol's community of contributors.

BAM! CUSTOMER SERVICE: Carol Roth Interviews Barry Moltz on Video!

Written By: Carol Roth | Comments Off on BAM! CUSTOMER SERVICE: Carol Roth Interviews Barry Moltz on Video!
From The Entrepreneurship Interview Series

I thought we would shake things up a bit for this interview with “recovering entrepre-holic”, small business author and speaker Barry Moltz.  Having started three companies and advised many more, Barry brings unique depth and breadth with his small business insights.  You may know Barry from his blogs at Crain’s Chicago Business, his books including Bounce! and BAM!- Bust A Myth- Delivering Customer Service in a Self Service World, his Business Insanity radio show or the various other venues that he is active in. 

In addition to getting me to do a couple of really bad impressions from movies, Barry talks with me about customer service, including:

  -What customer service means in today’s business environment;

  -Which companies are getting customer service right and why;

  -Some of the most common customer service myths;

  -How you can create a culture of customer service;

  -Plus, the biggest mistake that entrepreneurs make and more

You can view the video below.


You can connect with Barry via his website at  Feel free to leave comments here as well and I will pass them on to Barry.

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Article written by
Carol Roth is a national media personality, ‘recovering’ investment banker, investor, speaker and author of the New York Times bestselling book, The Entrepreneur Equation. She is a judge on the Mark Burnett (Shark Tank, The Voice, Survivor, The Apprentice) produced technology competition series, America's Greatest Makers, airing on TBS and Host of Microsoft's Office Small Business Academy show. Previously, Carol was the host and co-producer of The Noon Show, a current events talk show on WGN Radio, one of the top stations in the country, and a contributor to CNBC, as well as a frequent guest on Fox News, CNN, Fox Business and other stations. Carol's multimedia commentary covers business and the economy, current events, politics and pop culture topics. Carol has helped her clients complete more than $2 billion in capital raising and M&A transactions. She is a Top 100 Small Business Influencer (2011-2015) and has her own action figure. Twitter: @CarolJSRoth