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Business Unplugged™
This blog features Carol Roth's tough love on business and entrepreneurship, as well as insights from Carol's community of contributors.

Do You Set the Right Expectations with Customers?

Written By: Catherine Morgan | Comments Off on Do You Set the Right Expectations with Customers?

This short video on Bank of America’s Small Business Community is a great reminder by Carol of what *not* to do. You can watch “The Art of Managing Customer Relationships” here.

It’s a one-two punch about why you should to manage existing customers’ expectations. Sometimes you just need some straight talk from Carol.

PS – I loved that Carol tackled the thing we all hate the most as customers. Seriously, watch this short video.

Article written by
Catherine Morgan is the founder of Point A to Point B Transitions Inc., a virtual provider of coaching services to individuals who are in business or career transition. She specializes in helping entrepreneurs transition to corporate jobs they love. Catherine is the author of the eBook Re-Launch You: Discovering Your Point B and Embracing Possibility. An experienced independent consultant who was employed by three of the former Big Five consulting firms, Catherine speaks frequently on topics related to career transition, small business, productivity, and mental health. She doesn’t take herself seriously, but takes her subject matter very seriously.