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Boot Camp Bludgeoning – Can We Stop Now?

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CRM Software: 5 Essential Features Every Small Business Needs

Marketing Essentials for Small Business with Susan Tyson

It Is Time to Get Rid of FOBO!

Small Business Selling in 2021

2021 New Year’s Small Business Resolutions

Happy Holidays 2020

3 Marketing Metrics Your Small Business Should Be Tracking

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LATEST POSTS
Business Unplugged™
This blog features Carol Roth's tough love on business and entrepreneurship, as well as insights from Carol's community of contributors.

Are Your Customers Just Not That Into You?

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If you are struggling to create that connection that will move you from business booty call to true...

Dance Me to the End of Service

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Customers want more than just to be served, they want to be “danced”—a partnership laced with joy and...

Honesty is Not a Policy

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The Delta regional jet was packed.  As the flight backed away from the gate, the flight attendant began...

The Music is Not in the Guitar

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I have once again invited back customer service experts Chip Bell and John R. Patterson, authors of Take...

Don’t Let Your Fear Make You Act Stupid

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Customers are your most important asset. Make sure that you let them know they are valued and perhaps...

Making It Happen

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With all the holiday shopping I have been doing I have been on quite the customer service kick. ...

Imaginative Service: Is Your Service Edgy?

Written By: Carol Roth
You know how passionate I am about truly outstanding customer service as a differentiator for business.  Well I...