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Business Unplugged™
This blog features Carol Roth's tough love on business and entrepreneurship, as well as insights from Carol's community of contributors.

The Middle Phone Call

Written By: Catherine Morgan | Comments Off on The Middle Phone Call

If you call people and tell them that you’re working on the issue, they won’t go crazy on you or call your boss or threaten to cancel their service. I learned this lesson the hard way.

I found the best way to stop a problem from escalating was to call the customer / client and let them know we were working on the issue, and also give them a timeline for when it would be fixed.

I learned to make that phone call even when I didn’t have any specifics or progress to share. Making this middle phone call saved me from getting an earful from irate traders, brokers, and hedge fund managers.

I explain how this relates to small business owners and job seekers in this short Morgan Moment video.

Article written by
Catherine Morgan is the editor of Business Unplugged ™, an engaging speaker, and the founder of Point A to Point B Transitions Inc., a virtual provider of coaching services to individuals who are in business or career transition. Catherine is the author of the eBook Re-Launch You: Discovering Your Point B and Embracing Possibility. An experienced independent consultant and former employee of three of the former Big Five consulting firms, Catherine combines strategy development with accountability coaching. Her productivity tips and career transition advice have been featured on WGN AM 720 and WIND AM 560 The Answer in Chicago, and on WCHE AM 1520 in the Philadelphia area. Catherine speaks frequently on topics related to productivity, career transition, small business, and entrepreneurship. She doesn’t take herself seriously, but takes her subject matter very seriously.