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Business Unplugged™
This blog features Carol Roth's tough love on business and entrepreneurship, as well as insights from Carol's community of contributors.

Unsolicited Business Advice “Shout Out”: How Trader Joe’s Gets Customer Service Right

Written By: Carol Roth | Comments Off on Unsolicited Business Advice “Shout Out”: How Trader Joe’s Gets Customer Service Right
Making something as seemingly mundane as grocery shopping a fantastic customer experience

For my current blog post, I was afforded the wonderful opportunity to write a guest blog for master communications skills author and trainer Rich Gallagher on his Point of Contact blog.  You can find the post, How Trader Joe’s Gets Customer Service Right (and not mentioning any names, *coughWholeFoodscough*, how one of its competitors gets it wrong) here

If you aren’t familiar with Rich, or his books such as the #1 national customer service bestseller What to Say to a Porcupine or How to Tell Anyone Anything, I recommend that you check him out. He is very genuine and excellent at teaching communication skills, one of the areas we could all improve upon in our businesses (and life in general).  The direct link to his blog is: and his consulting company, Point of Contact Group’s website is at:

Thanks again to Rich and hope you enjoy this customer-service oriented blog…

Article written by
Carol Roth is a national media personality, ‘recovering’ investment banker, investor, speaker and author of the New York Times bestselling book, The Entrepreneur Equation. She is a judge on the Mark Burnett (Shark Tank, The Voice, Survivor, The Apprentice) produced technology competition series, America's Greatest Makers, airing on TBS and Host of Microsoft's Office Small Business Academy show. Previously, Carol was the host and co-producer of The Noon Show, a current events talk show on WGN Radio, one of the top stations in the country, and a contributor to CNBC, as well as a frequent guest on Fox News, CNN, Fox Business and other stations. Carol's multimedia commentary covers business and the economy, current events, politics and pop culture topics. Carol has helped her clients complete more than $2 billion in capital raising and M&A transactions. She is a Top 100 Small Business Influencer (2011-2015) and has her own action figure. Twitter: @CarolJSRoth