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Business Unplugged™
This blog features Carol Roth's tough love on business and entrepreneurship, as well as insights from Carol's community of contributors.

You Can’t Crowdsource Loyalty: Why “Vote-for-me” Awards Should Die

Written By: Carol Roth | Comments Off on You Can’t Crowdsource Loyalty: Why “Vote-for-me” Awards Should Die

There is a disturbing formula that a lot of companies and brands- both large and small- are using to drive awareness and ostensibly loyalty.  It’s one that I hope dies because it’s both insulting and largely ineffective in its ultimate goals. And that’s the faux-award that’s given based on user votes. 

If you aren’t familiar with the formula, it goes something like this:

-Some company/brand/blog asks you to apply for an award or to nominate others for an award.

-Then they choose the top entries (or sometimes everyone who submitted is entered as a finalist).

-Now here’s the “catch”- they then ask you, the “nominee” to get your friends and family members to vote for you and the person with the highest votes wins.

-The award turns into a popularity contest at best or goes to those with friends and family that have a lot of free time on their hands.

Now, ostensibly the companies do this to create awareness for whatever it is they are doing, but this “awareness” does not translate into loyalty.  Why?

-Because people- even those with little shame- hate bothering other people to vote for them.  You can’t create loyalty when you are making your customers feel like shit.

-Those who are voting are often annoyed too and are visiting the site as fast as they can to help out their friend and then jet- not exactly the pinnacle of customer conversion.

-And frankly, the award becomes a farce, because it isn’t based on merit, which doesn’t create lots of loyalty either.

If you are going to take submissions for an award, then give the awards on merit and then post the winning submissions.  Put a positive intention behind people pimping themselves out to their friends.  Customers (or potential customers) want to tell their friends, “Hey, look how cool what I won from this awesome company is”.  That is so much more inviting than “Hey, this annoying company is making me pander for votes”. 

If you want to involve your community, have them submit nominations and then, have some criteria to judge it against.  But using an award as a lame ploy to get awareness to your site is a short-sighted strategy, which will not provide a strong return- and might just backfire.

Article written by
Carol Roth is a national media personality, ‘recovering’ investment banker, investor, speaker and author of the New York Times bestselling book, The Entrepreneur Equation. She is a judge on the Mark Burnett (Shark Tank, The Voice, Survivor, The Apprentice) produced technology competition series, America's Greatest Makers, airing on TBS and Host of Microsoft's Office Small Business Academy show. Previously, Carol was the host and co-producer of The Noon Show, a current events talk show on WGN Radio, one of the top stations in the country, and a contributor to CNBC, as well as a frequent guest on Fox News, CNN, Fox Business and other stations. Carol's multimedia commentary covers business and the economy, current events, politics and pop culture topics. Carol has helped her clients complete more than $2 billion in capital raising and M&A transactions. She is a Top 100 Small Business Influencer (2011-2015) and has her own action figure. Twitter: @CarolJSRoth