Dealing with customers and clients (especially difficult customers and clients!) can be one of the most challenging aspects of the business world. And since my friend Rich Gallahgar is developing a new book for AMACOM on how to handle your very worst customer situations, I decided to have the CarolRoth.com contributor network of entrepreneurs, advisors and experts share some of their worst customer/client situations and how they handled them, as well as general tips on how to deal effectively with these issues. Their answers are presented below in no particular order and some may even be included in Rich’s book!
You may notice some of the same ideas listed, but I kept them separate, as something in the way one is framed may resonate differently with you.
Do you have a difficult customer or client experience that wasn’t included? If you do, please share how you handled it below. And as always, many thanks to everyone that contributed to this article!
And if you would like to become a part of the CarolRoth.com contributor network and find out about opportunities to contribute to future articles, sign up here: http://www.carolroth.com/carolroth-com-blog-contributor-sign-up/