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Business Unplugged™
This blog features Carol Roth's tough love on business and entrepreneurship, as well as insights from Carol's community of contributors.

Customer Service: Who’s Your Gladys?

Written By: Carol Roth | Comments Off on Customer Service: Who’s Your Gladys?
A new book to deal with your toughest customers

In a down economy, consumers are more aware than ever of their power. They are more demanding, have higher expectations and are more sensitive to service issues than ever before. Sound familiar?  Well, now there is a book to help you serve this new genre of customers (aka the “Gladys”) to maximize your sales.

Marilyn Suttle and Lori Jo Vest’s new customer service book, Who’s Your Gladys? that can help you manage this new breed of consumer.  As a special incentive, when you order Who’s Your Gladys?now, you get a special package of 40+ electronic bonus gifts in customer service, sales, marketing and professional development. Since I believe that customer service will be the key to business survival in the next decade, I have offered a bonus gift as part of this package- my whitepaper From the CCA to Firing Your Customers: Five Customer Strategies to Grow Your Sales and Profits.   Get your copy of Who’s Your Gladys?and all the goodies (including my whitepaper) at

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Carol Roth is a national media personality, ‘recovering’ investment banker, investor, speaker and author of the New York Times bestselling book, The Entrepreneur Equation. She is a judge on the Mark Burnett (Shark Tank, The Voice, Survivor, The Apprentice) produced technology competition series, America's Greatest Makers, airing on TBS and Host of Microsoft's Office Small Business Academy show. Previously, Carol was the host and co-producer of The Noon Show, a current events talk show on WGN Radio, one of the top stations in the country, and a contributor to CNBC, as well as a frequent guest on Fox News, CNN, Fox Business and other stations. Carol's multimedia commentary covers business and the economy, current events, politics and pop culture topics. Carol has helped her clients complete more than $2 billion in capital raising and M&A transactions. She is a Top 100 Small Business Influencer (2011-2015) and has her own action figure. Twitter: @CarolJSRoth