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Business Unplugged™
This blog features Carol Roth's tough love on business and entrepreneurship, as well as insights from Carol's community of contributors.

Has Your PR Firm or Pro Jumped the Shark?

Written By: Carol Roth | No Comments

PR can be very valuable for businesses and experts to establish credibility, raise your profile and sometimes even get new customers.  However, with public relations being an art and not a science and with the landscape changing so much over the past few years, many PR pros today have completely jumped the shark.  I have been both a client who has been pitched and a blogger on the receiving end of pitches, so I have seen a wide range of the good (not often), the bad (often) and the ugly (too often) of PR.

Not all PR is created equal:  With the online universe becoming a content factory, there are almost an infinite number of blogs, podcasts and other low-traffic media venues available for stories, articles, quotes and interviews.  To justify their existence and to get a larger number of media “hits”, your PR firm may be too focused on bloggers,  Internet radio or other venues that don’t have much of an audience.  These venues are fairly easy to land and depending on where you are in building your profile, they may in fact be worthwhile.  However, you need to decide whether that type of “exposure” is worth the retainer you are paying for it.  You may be able to garner the same results with you or a staff member spending a small amount of time sending out a few emails each week.

Oh, you are looking for an apple? Here’s an orange:  Media sources writing articles and conducting interviews are often looking for specific sources or story angles to supplement their pieces. It is infinitely frustrating to a journalist to make a specific query or request and in return, receive a pitch that is boiler plate and/or off-topic. As a client, this makes you look silly and it’s a waste of your money.  This challenge is often exacerbated when your PR firm doesn’t know enough about your expertise or business to be able to effectively answer a query on your behalf.

Unless you are a big deal, press releases are often useless: If you are Wal-Mart, the world will cover your press release.  If you are Joe Blow or Joe Inc., nobody cares about your new product or service launch.  What you need to understand about the media is that they typically don’t want to report on your business.  They have something that they are writing about that is topical and they may want to quote you as an expert related to that story. This means that to be effective with your PR strategy, you should be going deep with relevant pitches tied to tips or current news.  This is different than the broad blast strategy that many PR firms have been trained to do for decades.

If you are looking to hire a PR firm, in order to get the most out of your relationship, make sure that they understand what you want them to do (including avoiding the issues above).  Test them on the strength of their relationships (which can often outweigh a good pitch) and set up performance metrics with defined time periods.

Plus, make sure to take some ownership of any relationships that you do make.  If you are quoted or write a guest blog, make sure to insert yourself in the process and thank the journalist or reporter so that you can own that relationship in the future.

What are other issues that you have with PR firms and best practices to get more out of your PR?  Share your thoughts below.

Article written by
Carol Roth is a national media personality, ‘recovering’ investment banker, investor, speaker and author of the New York Times bestselling book, The Entrepreneur Equation. She is a judge on the Mark Burnett (Shark Tank, The Voice, Survivor, The Apprentice) produced technology competition series, America's Greatest Makers, airing on TBS and Host of Microsoft's Office Small Business Academy show. Previously, Carol was the host and co-producer of The Noon Show, a current events talk show on WGN Radio, one of the top stations in the country, and a contributor to CNBC, as well as a frequent guest on Fox News, CNN, Fox Business and other stations. Carol's multimedia commentary covers business and the economy, current events, politics and pop culture topics. Carol has helped her clients complete more than $2 billion in capital raising and M&A transactions. She is a Top 100 Small Business Influencer (2011-2015) and has her own action figure. Twitter: @CarolJSRoth