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Business Unplugged™
This blog features Carol Roth's tough love on business and entrepreneurship, as well as insights from Carol's community of contributors.

The Consultant’s Dilemma: You Care More Than They Do

Written By: Catherine Morgan | Comments Off on The Consultant’s Dilemma: You Care More Than They Do

The consultants I know care deeply about their clients, and are committed to bringing the most value they can to a consulting project.

The problem is that sometimes a client doesn’t have the appetite for change they said they did, and might not follow through on your recommendations – even when they said they would.

As a consultant, your nightmare is getting to the end of a project and realizing your recommendations may end up on a shelf, getting an occasional dusting from the cleaning service.

This is frustrating in the extreme because you can clearly see the AMAZING results a client would get if they just executed on the plan they agreed to and helped develop.

*sigh*

However, you did get paid (hopefully) and you did give them your best advice. They clearly benefited from your years of experience, and what they choose to do with the information is up to them.

What can you do to avoid being in this situation?

Get feedback frequently

My coach used to tell me that my knowing what a client needs is a booby prize – and he was right.

Given your outside perspective and subject matter knowledge, you may be able to easily see process improvements, needed training, sales compensation adjustments, or whatever would improve profitability. However, you need to bounce your ideas off key stakeholders and get their feedback in order to get their buy-in.

If people have given input throughout the project, they are more likely to feel some ownership, and may feel invested in seeing it succeed.

Share the vision and benefits throughout

Even though the client hired you, you may need to remind them of the goal and their vision throughout the life cycle of the project, especially if the project is a long one.

You need to keep painting the picture of the goal and how it will benefit the company. If it’s a really big project that will impact a lot of employees, you should have regular communications with everyone who will be affected by this change.

Do you know the origin of the term sabotage? Workers put their wooden shoes in the machinery and it broke down. This is what you’re trying to avoid by over communicating the vision and benefits to everyone involved.

Do your best and then let it go

When you deliver your recommendations or give your final presentation, you need to separate from the results and the outcome. You did your part and now it’s up to the company to do its part. You can’t control this.

If you get triggered by a negative or lukewarm response to your deliverable, breathe.

I strongly recommend against jumping across the conference table yelling, “Can’t you see that if you only…”

After the meeting is over, you may need to do something vigorous. Cursing loudly in your car on the drive home can help. Or try doing some strenuous exercise – or going somewhere you can scream without scaring anyone.

The trick is to get it out of your system so you aren’t plagued by obsessive thoughts for days or weeks.

I know, it is truly difficult to let this go. You poured your heart and soul into this project!

I had it happen several times when I worked for the big consulting firms. It was aggravating, but didn’t make me want to pull my hair out like it did with my small business clients who I wanted so desperately to kick major butt.

In short, you can’t care more than they do.

Article written by
Catherine Morgan is the editor of Business Unplugged ™, an engaging speaker, and the founder of Point A to Point B Transitions Inc., a virtual provider of coaching services to individuals who are in business or career transition. Catherine is the author of the eBook Re-Launch You: Discovering Your Point B and Embracing Possibility. An experienced independent consultant and former employee of three of the former Big Five consulting firms, Catherine combines strategy development with accountability coaching. Her productivity tips and career transition advice have been featured on WGN AM 720 and WIND AM 560 The Answer in Chicago, and on WCHE AM 1520 in the Philadelphia area. Catherine speaks frequently on topics related to productivity, career transition, small business, and entrepreneurship. She doesn’t take herself seriously, but takes her subject matter very seriously.