From The Entrepreneurship Interview Series

I thought we would shake things up a bit for this interview with “recovering entrepre-holic”, small business author and speaker Barry Moltz.  Having started three companies and advised many more, Barry brings unique depth and breadth with his small business insights.  You may know Barry from his blogs at Crain’s Chicago Business, his books including Bounce! and BAM!- Bust A Myth- Delivering Customer Service in a Self Service World, his Business Insanity radio show or the various other venues that he is active in. 

In addition to getting me to do a couple of really bad impressions from movies, Barry talks with me about customer service, including:

  -What customer service means in today’s business environment;

  -Which companies are getting customer service right and why;

  -Some of the most common customer service myths;

  -How you can create a culture of customer service;

  -Plus, the biggest mistake that entrepreneurs make and more

You can view the video below.


You can connect with Barry via his website at  Feel free to leave comments here as well and I will pass them on to Barry.

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